If your package never arrives and the tracking does not indicate it was delivered, we can ship out a replacement at no cost to you. Please bear in mind that this is only the case if you choose a shipping option with tracking. In the case of untraceable packages (no tracking purchased), we cannot offer a replacement. We recommend always choosing a shipping option with tracking.
If you have tracking and it shows your package was delivered, please contact the courier with your tracking number. They should have more information on where they put your package or how to obtain it.